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Patient Policies: PATIENT CARE COMES FIRST

1.Walk-ins - Appointments are encouraged but walk-ins will be seen and worked in whenever possible for sick children. However, scheduled appointments will take priority over any non-emergency walk-in. We will not do physicals as a walk-in unless there is an empty appointment spot.

2.Please call the physician on call before going to the emergency room or urgent care for any non-emergency. Often we can discuss appropriate treatment over the phone or arrange after-hours visits or arrange appointment times. We may be able to save you a long wait in the ER. After hours you may call the office number and get a recording giving directions for reaching the on-call physician.

3.We will try to answer phone calls and fill in physical paperwork in a timely manner but patients in the office do have priority.  We do ask that you allow 48 hours for any paperwork that needs to be done.  Patient care comes before paperwork

4.You may call us for refill prescriptions for chronic medications. However, we do ask that you give us at least 48 hours advance notice for refills and paperwork such as school physicals

5. When patients miss appointments, it takes up valuable time that could have been given to others. For that reason, we have had to institute a "no-show policy." Two missed appointments will necessitate a warning letter. After a third no-show, you may be discharged from the practice.

6.If you are more than twenty minutes late, your appointment will be considered as a no-show or missed appointment. You may be rescheduled or (if possible) we will try to work you in, but on- time appointments will always take priority.

7.Emergency room follow-up visits - If your child was seen in the emergency room and advised to follow up, it is still your responsibility to call for an appointment. You may call as early as 8 a.m. to schedule an appointment.

8.Multiple child visits - We understand that people would like to bring all their children at once for physicals. However we have had problems where families would schedule four or more children at once and then not show up for appointments. That leaves us with an entire hour or more where appointments cannot be made. Therefore, we will only make two consecutive appointments at once. Other appointments may be made the same day but later on. That way, if the family does not show up, we can at least have some time to offer the later appointments to others.

9. Due to nonpayment, we cannot see Medicaid/Carolina Access children without a card. The only exception is if you are just changing to our practice. If you have had time to change your card, but you haven’t, we will be unable to see you until the change has been officially made. You must bring the card. The card is equivalent to your money and it is your responsibility to bring it.

10.It is poor medical practice and potentially a malpractice issue to call in antibiotics for an illness where the patient has not been seen. We will not call in an antibiotic without seeing a patient so do not ask us to do so.

11.  Cell phones have been such a problem with causing distractions and  delays that we request they be turned off in the exam rooms.